Intelligent collections
Automate the routine follow-up. Focus your team on the accounts that need attention.
The demonstration starts with a live collections dashboard showing the total outstanding balance, overdue debt, ageing, open disputes and customers approaching their credit limits. Open any customer to see the complete account position: payment terms, credit limit, outstanding invoices, recent correspondence, promises to pay, disputes, notes and open tasks. Numra sends the scheduled collection communication and monitors the response.
A controlled workflow from start to finish.
Refresh the collections position
Numra reads the open customer and invoice information from the existing ERP, accounting platform or industry ledger - including open invoices and credit notes, invoice and due dates, outstanding values, payment terms, ageing, payments and allocations, credit limits and customer contacts.
Prioritise the work
Numra uses the current ledger position and configured credit policy to identify what should happen next - showing outstanding and overdue balances, ageing by period, largest overdue accounts, customers approaching credit limits, accounts on credit hold, open promises to pay and overdue tasks.
Run the agreed collections cadence
Send scheduled statements and payment reminders from the agreed collections mailbox. The cadence controls when statements are issued, when chasing begins, how many reminders are sent, the timing between messages, templates and merge fields, suppression rules and the point at which escalation is created.
Recognise customer replies
Numra monitors the collections mailbox and connects incoming replies to the correct customer and invoice records. It can identify promises to pay, payment confirmations, invoice queries, missing or incorrect POs, out-of-office responses and messages requiring manual review.
Manage the account
The customer card gives the controller one working view containing the current balance and overdue amount, ageing position, payment terms, credit limit, latest customer response, account-level notes, promises to pay, open tasks and outstanding invoices.
Track promises to pay
Record the promised payment date and any supporting note. Numra creates a follow-up for the agreed check date and keeps the promise visible on the customer account. The payment is confirmed through the ledger rather than marked manually.
Manage queries and disputes
When a customer raises a query or dispute, Numra connects it to the relevant invoice and records the query type, date raised, original and disputed values, customer explanation, internal owner, notes, follow-up date and current status.
Control credit risk and escalation
Numra identifies customers approaching or exceeding their credit limits and creates the appropriate review task. Credit-control workflows can include credit-hold reviews, no-response tasks, formal notice generation and management escalation - all requiring human approval before formal action.
What it can handle.
Ledger and portfolio management
- Open-invoice and aged-debt ingestion
- Customer and account balances
- Payment and allocation updates
- Credit notes and adjustments
- Partial payments and residual balances
- Multi-entity and multi-ledger operations
- Ageing and overdue reporting
- Collections dashboards
Statements and chasing
- Scheduled statement runs
- Statement-level and invoice-level reminders
- Configurable chase cadences
- Different treatment by customer group
- Customer-specific contacts
- Email and print workflows
- Editable templates and merge fields
- Suppression and exclusion rules
- No-response escalation
- Complete sending history
Controller workspace
- Customer account cards
- Full outstanding-invoice lists
- Latest customer correspondence
- Account and invoice notes
- Manual and automatic tasks
- Dated follow-ups
- Promise-to-pay tracking
- Contact management
- Outlook or Gmail conversation links
- Append-only account history
Queries, disputes and escalation
- Query and dispute classification
- Connection to the relevant invoice
- Disputed and outstanding values
- Internal ownership and follow-up dates
- Searchable dispute registers
- Credit-limit monitoring
- Near-limit and over-limit customers
- Credit-hold reviews
- Management escalation
Fits the way your operation already works.
Numra supports different customer treatments, reminder cadences, escalation paths and credit policies within the same collections workflow. Each account can follow the right level of automation, and those rules can evolve as the customer relationship changes.
Customer groups and risk profiles
Statement schedules and chase triggers
Timing between reminders
Templates and tone
Sending mailboxes and recipient rules
Reply classifications and pause conditions
Promise-to-pay follow-up
Dispute routes
Credit-limit thresholds and credit-hold review
Formal escalation and task ownership
Ledger-refresh frequency
Works with the systems your team already uses.
The Numra Platform connects the information, tools and systems involved in the collections & credit control workflow - without requiring your team to replace its existing core software.
Model-agnostic by design
We choose the best AI model for each workflow based on performance, cost and data sensitivity - not the other way around.
Configured around your workflows
Every deployment is configured around the systems, data, rules and workflows your team already uses.
AI assistants where they work
ChatGPT, Claude and Gemini are excellent for individual tasks. We use them where they are the right fit and build workflow software when the work needs more.
Workflow software where it matters
When work needs integrations, business rules, approvals and auditability, the Numra Platform configures production software around the workflow.
For this workflow, that typically includes: ERP and accounting systems, Industry-specific customer ledgers, Gmail and Microsoft Outlook, CRM and customer-master systems, Payment and cash-allocation information, Dispute and case-management workflows, Document-generation and storage platforms, Procurement portals, Task and internal workflow tools, Reporting and business-intelligence platforms.
What changes when the workflow is in place.
Apply the collections policy consistently
Run the agreed statement, chasing and escalation rules across the customer base without relying on individual memory.
Give controllers more time
Automate routine sending and monitoring so the team can focus on customer responses, broken promises, disputes and higher-risk accounts.
Start each day with the right work
Bring overdue tasks, promises, replies, disputes and credit reviews into one prioritised queue.
Keep the full account context together
See the balance, invoices, correspondence, contacts, notes and next action without moving between the ledger, inbox and spreadsheets.
Respond properly to different customers
Use the appropriate timing, tone and escalation route for each customer group.
Improve visibility over cash and risk
See overdue exposure, disputed balances, credit-limit pressure and accounts requiring intervention.
Routine collections activity runs in the background according to the agreed credit policy. When a customer pays, the ledger refresh updates the position. When they reply, break a promise, raise a dispute or cross a credit threshold, the right task reaches the controller with the account context already attached. The team stops managing a list of emails and starts managing the accounts that actually need attention - with a complete record of every contact attempt, promise, dispute and decision available when they need it.
Automate your collections workflow.
Show us your current workflow, rules and systems. We’ll show you how Numra can automate it.
