How Guest Motor Group manages credit control with Numra
Guest Motor Group uses Numra with Keyloop to send customer statements and payment reminders and to handle customer replies.
- Workflow
- Credit control and collections
- Systems
- Keyloop, Email
The context
Guest Motor Group manages customer balances and collections with information from its existing Keyloop system.
Different customer accounts need different collection actions. These include statements, reminders and follow-up correspondence.
What Numra does
Statements and reminders
Numra uses account information from Keyloop to manage customer statements and scheduled payment reminders.
Collection rules
Numra follows the configured collection rules. It sends the correspondence and monitors customer replies.
Replies and exceptions
Numra brings disputes, payment information and other customer queries to the credit control team for review.
The workflow has special handling for automatic replies and for accounts that need extra attention.
Numra runs around Guest Motor Group’s existing Keyloop environment and credit control processes.
Connected systems
- Keyloop
Numra uses customer account information from Keyloop to decide which statements and reminders to send.
- Email
Numra sends statements and reminders, monitors customer replies and handles automatic replies.
