What is cash allocation?
Cash allocation is the process of matching incoming customer payments to the invoices they pay and recording those payments in the accounting system. Numra helps identify the customer, match invoices and handle payments that need review.
Do I need a remittance for every payment?
No. Numra starts with incoming payments from your uploaded bank statement. Remittance advice can help identify the invoices being paid, but Numra can also use payment references, previously confirmed payer names and outstanding invoice balances.
What is remittance advice?
Remittance advice is information a customer sends to explain which invoices a payment covers. It may arrive as an email, PDF or spreadsheet and can include invoice numbers, payment amounts and deductions.
Is remittance advice proof that a customer has paid?
No. A remittance advice indicates what the customer says they have paid or intend to pay. Numra requires a matching incoming bank transaction before recording a payment.
Does Numra connect directly to my bank?
Not at launch. You upload a bank statement file in CSV or CAMT.053 format. Numra identifies the incoming payments and prepares them for matching.
Does Numra reconcile my bank account?
No. Numra matches customer payments to invoices and records the allocations in your accounting system. Bank reconciliation remains in your accounting system.
What happens if a customer pays less than the invoice?
Numra records the amount received, keeps the remaining balance open and retains any deduction reason from the remittance. When used with Credit Control, the short payment can be flagged for follow-up.
What happens if a customer pays more than they owe?
Numra shows the excess amount separately from the matched invoices. Where supported, the extra amount can be recorded as an overpayment on the customer's account after confirmation.
Can Numra allocate one payment across multiple invoices?
Yes. Numra can match one customer payment against several outstanding invoices, including payments covering large numbers of invoices. Your team can review the proposed allocation before it is recorded.
What happens if Numra can't identify a payment?
The payment is flagged for review. Numra shows the available evidence and any possible customer or invoice matches. If the customer is known, your team can prepare a request for remittance advice.
Does Numra automatically record payments?
By default, a person reviews and confirms payments before they are recorded. An optional setting can allow certain exact matches to be recorded automatically when the required matching evidence is present.
Does Numra take payments from customers?
No. Numra records payments that have already been received. It does not collect or move money.
Does Cash Allocation work with Credit Control?
Yes. When both workflows are used, recorded payments update the customer's outstanding balance for credit control purposes. Paid invoices are removed from upcoming reminders and statements, while short payments can be flagged for review.
Can I use Cash Allocation through Claude or ChatGPT?
Yes. Numra MCP lets authorised users review unmatched payments, inspect proposed allocations and prepare remittance requests. Permitted actions require confirmation.