What is sales order processing?
Sales order processing is the process of receiving a customer's order, checking the details and creating the corresponding record in a business system. Numra helps teams capture customer orders, match products and prices, review exceptions and create the accounting record.
What is a sales order?
A sales order is a record of goods or services a business has agreed to supply to a customer. It commonly includes the customer, items, quantities, prices and delivery details.
What is the difference between a sales order and an invoice?
A sales order records what a customer has ordered. An invoice requests payment for goods or services supplied. Numra helps process incoming customer orders and create the appropriate accounting record for the business.
What is the difference between a purchase order and a sales order?
A purchase order is issued by the buyer to request goods or services. A sales order is created by the seller to record the customer's order. The same transaction can be a purchase order for the buyer and a sales order for the seller.
Can Numra read customer orders in different formats?
Yes. Numra can read customer orders from PDFs, spreadsheets, Word documents, scanned files and email content. Unusual or unclear documents may require review.
Does Numra create accounting records without review?
No. Each customer order is presented for review. A person confirms the details before Numra creates the corresponding accounting record.
How does Numra match customer product codes to my products?
Numra compares customer product codes with your accounting system's item records and previously confirmed mappings. If a code is unfamiliar, it can suggest possible matches for your team to review.
What happens if the price on the customer's order is different?
Numra flags the difference and shows both the customer's price and your price. Your team can review the discrepancy and decide which price should be used.
Can Numra draft order acknowledgements?
Yes. Numra can prepare an acknowledgement email confirming the customer's order details. A person reviews the message before it is sent from the connected mailbox.
Does Numra check stock or customer credit limits?
Stock checks are not part of this workflow. When used alongside Credit Control, Numra can show relevant credit information or holds for review.
Does Numra handle picking, packing and delivery?
No. Numra focuses on receiving, checking and recording customer orders. It does not replace an inventory, warehouse or fulfilment system.
Can Numra process EDI orders?
Numra can read supported files received by email or upload. It does not provide a full EDI integration or replace an EDI order management system.
Can I use Sales Order Processing through Claude or ChatGPT?
Yes. Numra MCP lets authorised users review customer orders, inspect validation issues and create permitted records after confirmation.