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Customer onboarding

Know who you're extending credit to.

Give new business customers a simple way to apply for a trade account.

Numra brings together company checks, credit reports and your credit policy, so your team can approve credit limits and payment terms before customers are set up to trade.

How Numra onboards new customers.

Make it easy for new customers to apply for credit.

Send customers a secure link to complete their trade account application, including company details, billing contacts, requested credit limit and payment terms.

They can accept your terms of trade as part of the form, with the accepted version and date recorded.

Your team can also complete applications on a customer's behalf.

Numra tracks incomplete applications and sends reminders when needed.

Bring company checks and credit reports together.

Numra checks company registration details and highlights differences between the application and the official record.

Upload a credit report from your preferred provider or connect your own Creditsafe account.

Numra presents the company information, credit rating and provider's recommended limit together, so your team can assess the application without switching between systems.

Supporting documents and check results stay with the application.

Set credit limits and terms with the information in front of you.

Numra suggests a credit limit using the customer's requested amount, expected spend, credit report and your own credit policy.

Your team reviews the recommendation, sets the final limit and payment terms, and records the decision.

Every application keeps its supporting evidence, accepted terms and decision history.

If a different limit is chosen, the reason is recorded.

Get approved customers ready to trade.

Once approved, Numra creates the customer in your accounting system with their contact details and agreed payment terms.

Keep a central record of customer credit limits, terms, last check dates and the people who approved them.

When Credit Control is enabled, the new account is ready to follow the appropriate statement or invoice reminder process.

The application, supporting documents and decision history remain available whenever your team needs them.

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Review customer applications from Claude or ChatGPT.

Connect Numra to Claude or ChatGPT through Numra MCP.

Ask which customer applications are waiting, review company check results or see how a suggested credit limit was calculated.

Numra can help prepare invitations and reminders, so your team can follow up on incomplete applications without leaving the conversation.

Credit decisions and approvals remain with your finance team.

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Works with your existing accounting system.

Numra connects approved customers to your accounting system, keeping their contact information and agreed terms alongside the credit decision.

We connect Numra to your accounting system for you as part of setup, whichever system you use.

Your team can manage applications, credit limits and supporting documents in Numra, with relevant information available to connected workflows.

Explore integrations
  • Xero
  • QuickBooks Online
  • Sage 200
  • Sage Intacct
  • NetSuite
  • Microsoft Dynamics 365 Business Central
  • SAP Business One
  • Using something else?We'll connect it during setup.

Company and credit check sources

  • Companies HouseUK company register
  • Companies Registration OfficeIrish company register
  • CreditsafeYour own account

Apply your own credit policy.

Choose the information customers must provide, set standard payment terms and configure credit limit guidelines for different risk ratings.

Numra uses those rules to suggest a limit, while your team makes the final decision.

Customer Onboarding works on its own or alongside Credit Control and Sales Order Processing.

Related:Order-to-CashCredit ControlSales Order ProcessingCash AllocationSupplier Portal

Explore configuration

Questions about Customer Onboarding

How do you credit check a new business customer?

Start by collecting the customer's company details, requested credit terms and supporting information. Check the company's registration, review a business credit report and assess the application against your own credit policy before deciding whether to offer credit.

What should a customer credit application form include?

A credit application typically collects company and contact details, billing addresses, requested credit limit, payment terms, expected spend and optional trade references. It should also explain any credit searches and provide the customer's terms of trade for acceptance.

What are trade references?

Trade references are businesses that have previously supplied goods or services to the applicant on credit. They may help a finance team understand the applicant's payment history. Numra can collect trade reference details as part of an application.

How does Numra suggest a credit limit?

Numra compares the amount requested, expected spend over the proposed payment terms, the credit report's recommended limit and the maximum allowed by your credit policy. It suggests the lowest applicable amount and shows which factor determined the result.

Does Numra make the credit decision automatically?

No. Numra brings together the application, checks and supporting evidence, then suggests a credit limit. A person decides whether to approve the customer and sets the final limit and terms.

Do I need a Creditsafe account?

No. You can upload a business credit report from your preferred provider. If you have your own Creditsafe account with the necessary API access, Numra can also retrieve reports through that connection.

Does my customer need a login to apply?

No. Customers receive a secure application link and can complete the form without creating an account. They can save their progress and return later.

Can my team complete an application for the customer?

Yes. Your team can enter the application details on the customer's behalf and manage the review process in Numra.

Can customers accept our terms of trade in the application?

Yes. Customers can review and accept your terms of trade as part of the application. Numra records the version accepted, the name provided and the date and time of acceptance.

What happens if a company check finds a problem?

Numra highlights differences or warnings, such as a mismatch in registered details or an inactive company. Your team reviews the information before making a decision. Numra does not automatically approve an application with unresolved concerns.

Can I see all our customer credit limits in one place?

Yes. Numra keeps a customer list showing approved limits, payment terms, check dates and decision history. Your team can review and export the information.

Does Customer Onboarding work with Credit Control?

Yes. Approved customer details, credit limits, payment terms and chasing preferences can be used by Numra Credit Control. Customer Onboarding can also be used independently.

Can I use it through Claude or ChatGPT?

Yes. Numra MCP lets authorised users review applications, check statuses, understand suggested limits and prepare reminders through Claude or ChatGPT. Credit decisions remain in the Numra platform.

See Numra handle your customer onboarding.

We'll show you how Numra collects trade account applications, brings together credit information and helps your team make informed decisions before opening new customer accounts.